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Senior Staff Product Designer

New York
Posted: 05/01/2023

$250K / Year

Our client is on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. They focus on solving complex, data-rich problems (where there are systemic inefficiencies) and where a real solution will have a significant economic impact. Their CX performance platform uses machine learning across voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

As a Senior Staff Product Designer, you will help research, define, and design AI-enabled experiences that reach millions of users every day through their growing list of Fortune 50 clients. The team works on a diverse array of experiences from easy-to-use consumer applications to feature-rich professional tools - all to reinvent how enterprise companies interact with their customers. Designing for (and with) AI, you will uncover unique design challenges with little precedent or pattern for solving.

This role is onsite or hybrid flexible. Our client's offices are in New York City, Northern California, and Bozeman.

You will:

  • Be hands-on in a highly collaborative (yet autonomous) design environment to help create best-in-class digital experiences
  • Design highly performant UI solutions that maximize the potential for AI
  • Contribute to their design system and establish UI/UX patterns across the product
  • Collaborate with world-class ML and NLP researchers, engineers, data scientists, strategists, and more
  • Partner with fellow engineering and product leaders to establish customer-focused product visions along with tactical strategies for delivering value in a scalable/iterative manner
  • Move quickly, while working alongside engineers, seeing your work deployed in days and weeks, not months and years
  • Learn what works and iterate on your designs through a mixture of scrappy testing, formal UX research, and scientific analysis of launched features
  • Mentor and collaborate with other designers while participating in regular design critiques and sketch sessions
  • Play an active role in growing our passionate, supportive, and creative team culture


  • 7+ years of design experience with a portfolio that showcases your ability to move fluidly between UX, UI, and visual design
  • A proven track record of successful design in uncharted territories, where design patterns have not been established
  • The ability and willingness to mentor fellow designers
  • Experience working within and contributing to design systems
  • Demonstrated ability to help teams navigate ambiguity, set vision, and persevere through hardships
  • Strong conceptual thinking with an ability to understand customer needs, motivations, and behaviors and translate them into actionable deliverables
  • A self-starter who will bring original ideas and fresh approaches to each project you work on
  • Ability to balance and self-manage your work but never lose sight of being a team player of a multi-discipline team
  • Demonstrated ability to communicate complex concepts clearly across different audiences and varying levels of the organization and thereby influence product design strategy
  • Must be ego-free and able to take and give clear feedback
  • Sense of ownership is key, balanced with the ability to be humble, flexible, and accommodating

Bonus Points:

  • If you have experience designing dense, feature-rich applications or professional tools where performance and engagement are critical


  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mental well-being benefits
  • Mobile phone reimbursement
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • Three weeks of paid time off (increases with tenure) and unlimited sick leave